This policy explains BORGEN’s general refund and cancellation approach. The merchant of record or marketplace used for a purchase may administer the transaction and may apply its own buyer-protection process.
1. Digital templates and files
Because downloadable digital products can be accessed immediately, refunds are generally evaluated for duplicate charges, material delivery failures, corrupted/inaccessible files that BORGEN cannot remedy, or other circumstances required by applicable law or the checkout provider’s rules.
2. Software subscriptions
Subscription cancellation stops future renewal according to the billing terms shown at checkout. Access normally continues through the paid billing period unless the checkout provider states otherwise. Trial cancellation is not required when a no-card trial simply expires.
3. Before requesting a refund
Please review stated compatibility requirements and contact support if the issue appears technical. BORGEN may ask for reasonable details needed to reproduce a delivery, file or activation problem.
4. Mandatory rights
Nothing in this policy limits non-waivable consumer rights. Where Freemius, Notion Marketplace or another merchant of record processes the sale, submit the refund request through the channel shown in that purchase record when required.
5. Contact
For a BORGEN support or refund question, contact borgenhub.team@gmail.com and include the product and transaction reference where available.